Return & Refund Policy

We accept returns on item(s) in new condition and sealed in the manufacturer's original packaging within 3 days from when your order was delivered. Packaging must be unopened and undamaged. We do not offer exchanges at this time. We do not issue a refund for the original shipping cost if any were charged. We only issue refunds to the original payment method.

We charge a 10% restocking fee for all returned item(s).

To start a return, please email us at hello@iimono.us with your return request (must be within 3 days from when your order was delivered). Once your return has been approved, please ship the item(s) to the following address within 7 days from the approval date of your return request:

iimono
ATTN: RETURNS
20610 MANHATTAN PL
SUITE 104
TORRANCE, CA 90501

We put a lot of care into packaging the item(s) that leave our facility, so it is important that they are returned to us with adequate packaging and with protective material completely surrounding the item/items. Once they are returned to us they must pass inspection. If they are scuffed, marred, or damaged in any way, we cannot accept a return or issue a refund. In a case like this, we will reach out to you to arrange the item(s) to be shipped back or we can dispose of the item(s) if you do not want it back.

If it passes our inspection, we will issue you the refund minus our 10% restocking fee and the original shipping cost to your original payment method. Please note that refunds can take up to 10 business days depending on your payment method. PayPal states up to 30 days. 

We do not offer refunds under the following circumstances:

  • We do not offer refunds for items which have been opened and are no longer factory sealed.

  • We do not offer refunds for damages to the items original box.

  • We do not offer refunds for items with minor cosmetic paint issues. Paintwork is done partially by hand and therefore final products may vary.

  • We do not offer refunds for items which are slightly shorter or taller than the height listed in the item description. 

  • We do not offer refunds for packages that are delivered later than expected. Once the package leaves our warehouse, the length of time in transit and care of the package is out of our hands.